Start a conversation

I Decided I Don't Want My Order But Haven't Received It Yet. Should I Refuse It When It Arrives?

Rather than refuse the package, please accept it and contact us immediately so we may process the return appropriately. If you refuse to accept your package for any reason other than due to damage to the package, you may receive a refund for the products, minus the original shipment costs, the return postage due and a $3.75 return processing fee, if and when we receive the package back to our warehouse. 

There is no guarantee that your package will be received back to our warehouse though if you refuse it. If we do not receive it back, we cannot refund you. 

**Please Note: If you refuse any package, there may be return postage due associated with the package being sent back to us. That return shipping fee will be deducted from your refund. We have no way of knowing what the cost of this return fee will be until we are charged it by the shipping agent. By refusing your package, you accept the responsibility of paying this return fee**

If you refuse to accept your package because there is obvious damage to the package or to the items in the package, you will not be charged for the cost of return shipping. If the package is received back to the warehouse, we can either refund the cost of the entire order or reship you a new package at no additional cost to you. Please contact us immediately if you refuse a package so we know it is on the way back to us.

Choose files or drag and drop files
Was this article helpful?
  1. Gina

  2. Posted